At a recent Home Care 100 conference focused on the future of home-based care, AccordCare CEO, Dave Jones, joined a panel of healthcare leaders to discuss how data, artificial intelligence, and integrated care models are reshaping the industry. Throughout the discussion, Jones emphasized that while AI is attracting much of the attention, organizations must first build a strong data foundation before realizing its full potential.
Drawing on AccordCare’s own transformation, Jones described the work required to consolidate fragmented systems following acquisitions, create a comprehensive data lake, define meaningful performance metrics, and apply AI to improve decision-making and automate routine processes. The benefits extend well beyond analytics. Better data enables more productive employees, faster decision-making, stronger financial performance, and a culture where discussions are driven by facts rather than anecdotes. As Jones noted, organizations that successfully combine high-quality data with AI will be best positioned to improve patient outcomes while creating lasting value for clients, employees, and investors.
Jones also highlighted AccordCare’s efforts to reduce friction between departments by automating information flow and eliminating manual handoffs. AI-assisted workflows now help ensure critical information moves seamlessly between intake, clinical operations, and revenue cycle teams. At the same time, the company is expanding care models that integrate skilled nursing and personal care services. Patients benefit from having a single, coordinated team managing a broader range of their needs, while referral partners appreciate the simplicity of one organization coordinating care across the continuum.
Another key focus of the discussion was the growing role of non-clinical caregivers in reducing the total cost of care. By requiring caregivers to document changes in a patient’s condition after every shift, AccordCare has transformed what was once anecdotal into measurable clinical intelligence. In just eight weeks, caregivers reported 400 meaningful changes in condition, each resulting in a documented clinical intervention. These prompt clinical interventions prevented emergency department visits and hospitalizations, benefits which are now quantified daily and can be shared with families and others to demonstrate positive clinical impact. For Jones, the future of intelligent home care lies in combining technology with empowered caregivers and coordinated care models that deliver better outcomes for patients.
